Privacy policy
Mobbly is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal information.
1. Who We Are
Mobbly is an Australian online retailer of mobile phone accessories operating at mobbly.com.au, based in New South Wales, Australia.
For any privacy-related enquiries contact us at privacy@mobbly.com.au.
2. What Personal Information We Collect
We collect only the personal information necessary to provide our products and services to you.
2.1 Information You Provide Directly
| Information Type | Why We Collect It |
|---|---|
| Name | To process and address your order |
| Email address | Order confirmations, shipping updates, customer service |
| Delivery address | To ship your order to the correct location |
| Phone number | Delivery notifications and customer service contact |
| Payment information | To process your payment — we do not store card details (handled by Shopify Payments / PayPal) |
| Order history | To manage your account, process returns and provide support |
| Communications | Emails or messages you send us for support or enquiries |
2.2 Information Collected Automatically
- Browsing data: Pages visited, products viewed, time spent on site
- Device information: Browser type, operating system, screen resolution
- IP address: Used for fraud prevention and analytics
- Cookies and similar technologies: See Section 7 for full details
- Referral source: How you found our website (e.g. Google, Facebook ad)
2.3 Information We Do Not Collect
- We do not collect sensitive information such as health, racial or ethnic origin, political opinions or religious beliefs
- We do not collect information from children under 16 — our store is intended for adults only
- We do not store full credit card numbers — all payment processing is handled by secure third-party providers
3. How We Use Your Personal Information
We use your personal information only for the purposes for which it was collected, including:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order | Performance of contract |
| Sending order confirmations and shipping updates | Performance of contract |
| Processing returns, refunds and warranty claims | Performance of contract / Legal obligation |
| Responding to customer service enquiries | Legitimate interest |
| Fraud detection and prevention | Legitimate interest / Legal obligation |
| Improving our website and product range | Legitimate interest |
| Sending marketing emails (with your consent) | Consent — you can opt out at any time |
| Complying with legal obligations | Legal obligation |
| Analytics and performance measurement | Legitimate interest |
We will not use your personal information for any purpose that is incompatible with the purpose for which it was originally collected without your consent.
4. Who We Share Your Information With
We do not sell your personal information to third parties. We may share your information with the following categories of service providers strictly for the purposes of operating our business:
| Third Party | Purpose | Location |
|---|---|---|
| Shopify | E-commerce platform — order management, payments, store operation | USA (adequacy protections apply) |
| Shopify Payments / Stripe | Payment processing | USA |
| PayPal / Afterpay | Alternative payment processing | USA / Australia |
| Australia Post / courier partners | Order delivery — your name and address is shared | Australia |
| Google Analytics | Website analytics and performance | USA |
| Meta (Facebook / Instagram) | Advertising — only if you interact with our ads | USA |
| Mailchimp / email provider | Marketing emails (if subscribed) | USA |
| Our supplier (Skyline Mobile) | Order fulfilment — name and delivery address shared to fulfil your order | Australia |
All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws. Where data is transferred overseas, we ensure appropriate safeguards are in place.
5. Marketing Communications
We may send you marketing emails about new products, promotions and offers. We will only do this if:
- You have subscribed to our mailing list, or
- You have purchased from us previously and have not opted out (as permitted under the Spam Act 2003)
You can unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email we send
- Emailing us at privacy@mobbly.com.au
Transactional emails (order confirmations, shipping notifications, return updates) will still be sent as these are necessary for your order.
6. How We Store and Protect Your Information
6.1 Storage
- Your information is stored securely on Shopify's servers, which are protected by industry-standard security measures
- Order records are retained for 7 years as required by Australian tax law
- Marketing contact records are retained until you unsubscribe
- Customer service communications are retained for 3 years
6.2 Security Measures
- SSL/TLS encryption on all pages of our website
- Payment card data is never stored on our systems — handled entirely by PCI-DSS compliant payment processors
- Access to customer data is restricted to authorised personnel only
- Regular security reviews of our platform and third-party integrations
6.3 Data Breaches
In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.
7. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how our site is used.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential cookies | Required for the website to function — shopping cart, login, checkout | No — required for site to work |
| Analytics cookies | Google Analytics — understand how visitors use our site | Yes — via browser settings or cookie banner |
| Marketing cookies | Facebook Pixel — measure ad effectiveness | Yes — via cookie banner or ad settings |
| Preference cookies | Remember your settings and preferences | Yes — via browser settings |
You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling essential cookies may affect your ability to use the website.
8. Your Privacy Rights
Under the Australian Privacy Principles you have the right to:
| Right | What This Means |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Ask us to correct inaccurate or incomplete personal information |
| Deletion | Request deletion of your personal information (subject to legal retention obligations) |
| Opt out of marketing | Unsubscribe from marketing communications at any time |
| Complain | Lodge a complaint with us or the OAIC if you believe we have mishandled your information |
| Data portability | Request your data in a machine-readable format where technically feasible |
To exercise any of these rights, email privacy@mobbly.com.au. We will respond within 30 days as required by the Privacy Act.
9. Third-Party Links
Our website may contain links to third-party websites (e.g. manufacturer pages, social media). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. When we make material changes we will:
- Update the effective date at the top of this policy
- Post the updated policy on our website at mobbly.com.au/privacy
- Notify existing customers by email for significant changes
Your continued use of our website after any changes constitutes acceptance of the updated policy.
11. Complaints
If you have a complaint about how we have handled your personal information:
- Step 1: Contact us at privacy@mobbly.com.au — we will investigate and respond within 30 days
- Step 2: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992
12. Contact Us
| Business | Mobbly |
| Privacy enquiries | privacy@mobbly.com.au |
| General support | support@mobbly.com.au |
| Website | mobbly.com.au |
| Jurisdiction | New South Wales, Australia |
| Governing law | Privacy Act 1988 (Cth) & Australian Privacy Principles |
| Regulatory authority | Office of the Australian Information Commissioner (OAIC) — oaic.gov.au |
IMPORTANT NOTICE: This policy is provided as a general guide and does not constitute legal advice. Mobbly recommends seeking independent legal advice to ensure full compliance with the Privacy Act 1988 and all applicable Australian Privacy Principles for your specific business circumstances.